Payment FAQ
Frequently Asked Questions
Your travel experience is important to us, and we understand that you may have questions. This section provides answers to common inquiries about our services, payment options, booking process, and more. If you don’t find the information you need, feel free to reach out to our customer support team for further assistance.
We accept a variety of secure payment methods, including:
- bKash
- Nagad
- Rocket
- Bank Transfers
Yes, we prioritize your security. Our payment gateway uses advanced encryption technology to protect your personal and financial information during transactions.
To make a payment using these mobile financial services:
- Select your preferred payment method during the booking process.
- Follow the prompts to complete the transaction through your mobile wallet.
- You will receive a confirmation once the payment is successful.
Currently, we require full payment or a specified deposit at the time of booking. Please check our payment policy for details on deposit amounts and payment schedules.
If your payment fails, please check your internet connection and ensure that you have sufficient balance in your account. If the issue persists, contact our customer support team for assistance.
Yes, once your payment is processed, you will receive a confirmation email with a detailed invoice outlining your transaction.
Our refund policy varies based on the services booked. Please refer to our cancellation policy for specific details regarding refunds and eligibility.
To request a refund, please contact our customer support team with your booking details. We will guide you through the refund process based on our policies.
No, we believe in transparency. The prices quoted to you include all applicable fees. You will be informed of any additional charges before finalizing your payment.
For any payment-related questions or concerns, please reach out to our customer support team via email or phone. We are here to help!
Thank you for choosing Afra Travel Tour! We look forward to assisting you with your travel plans and ensuring a smooth payment experience.
